Germantown Impact Backpack

Shipping

1. Processing Time
Order Processing: Orders are processed within 2-3 business days after receiving the order confirmation email. You will receive another notification when your order has shipped.
Custom Orders: Customized items, including team uniforms, may take an additional 3-4 weeks due to the personalization involved.
2. Shipping Rates and Delivery Estimates
Standard Shipping: Estimated delivery within 5-7 business days. Standard shipping rates are calculated at checkout based on the weight and destination of your order.
Expedited Shipping: Available for an additional fee. Estimated delivery within 2-3 business days.
International Shipping: We offer international shipping to select countries. Shipping rates and delivery times vary by destination. Please allow 10-15 business days for international deliveries. 
3. Shipping Carriers
We partner with reputable carriers such as USPS, FedEx, and UPS to ensure your package arrives safely and on time. The carrier used for your order will be selected based on the shipping method chosen and the delivery destination.

4. Order Tracking
Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can track your order using the link provided in the email.

5. Shipping Restrictions
PO Boxes: We do not ship to P.O. Boxes. Please provide a physical address for delivery.
Military Addresses: We do ship to APO/FPO addresses; however, delivery times may vary.
6. Customs, Duties, and Taxes
The Goal Factory is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

7. Damages and Issues
The Goal Factory is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.

8. Returns and Exchanges
Please refer to our Return and Exchange Policy for detailed information on returning or exchanging your items.

9. Contact Us
If you have any questions or concerns regarding your order or our shipping policy, please contact our customer service team at support@thegoalfactory.com or call us at (301) 525-1037.

Thank you for choosing The Goal Factory. We appreciate your business and strive to provide the best possible service.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thegoalfactorymd@gmail.com. Please note that returns will need to be sent to the following address: The Goal Factory, 18708 Caledonia Court, Germantown MD 20874, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thegoalfactorymd@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at thegoalfactorymd@gmail.com.